Email us. A person reads it and a person replies.
WB Connect is free for you. Support is part of the deal — we don’t gate it behind a paid tier because there isn’t one. If something is wrong, tell us in plain English. We reply within one business day, usually faster.
Product support
Something not syncing the way you expect?
Order didn’t flow through. Tracking number didn’t come back. Stock count looks wrong. Install hit a snag. Email us with your Shopify store URL and a quick description — we’ll pick it up.
support@warehousebridge.comPrivacy & data
Need a DPA, a data export, or a deletion request?
Data subject requests (CCPA, GDPR, and other US state privacy laws), copies of the data processing agreement, or general privacy questions go to the privacy mailbox. We respond inside the statutory window — usually well before.
privacy@warehousebridge.comWhat to include
Speeds things up if you include these in your email.
We don’t want you to file a ticket or fill in a form. We do want to be able to find your store and your order quickly, so the things below help.
-
Your Shopify store URL. The
your-store.myshopify.comURL is fine. - The Shopify order number (if it’s an order-specific issue).
- The name of your 3PL partner. So we know which warehouse-side account to look up.
- What you expected vs. what actually happened. One sentence is fine.
Response times
- One business day for general questions and non-urgent issues.
- Same day if something is blocking orders from flowing.
- Inside the statutory response window for data subject requests (CCPA, GDPR, and other applicable privacy laws) — usually within a few business days.
The company behind the app
A real Nevada company at a real address.
WB Connect is published by Warehouse Bridge, a trading style of Flag Eagle LLC. Registered address: 401 Ryland Street STE-200, Reno, NV 89502, United States. If you need to send something on paper, that’s the address.