Frequently asked questions
How much does WB Connect cost?
Nothing. WB Connect is free to install and free to use, for the lifetime of your store. There is no paid tier and no upgrade path, and your Shopify invoice will never include a charge from us.
Whatever you already pay your fulfillment warehouse for storing and shipping your stock is unchanged and unrelated to this app. Installing WB Connect does not add a penny to it.
Who pays for it, then?
We do not charge merchants at all, so there is nothing for you to pay.
WB Connect is published by Warehouse Bridge. Your fulfillment warehouse licenses Warehouse Bridge as the software that runs their operation, and that licence covers this connector. It is a contract between the warehouse and us — you are not part of it, and nothing about it is billed to you, through Shopify or otherwise.
What does WB Connect do?
It keeps your Shopify store in sync with your 3PL warehouse partner. Orders flow to the warehouse as they come in. Inventory levels update on Shopify as stock moves. Fulfillment events (shipped, tracking number) flow back to Shopify. Products and variants stay aligned. Nothing for you to do once it is installed.
Do I need to do anything special to set it up?
Install from the Shopify App Store, approve the standard Shopify permissions, and we will auto-link your store to your 3PL warehouse partner if they are already a Warehouse Bridge customer. If they are not yet, you can still install — your store will sit ready to connect the moment your warehouse partner is onboarded.
Will I be charged through my Shopify invoice?
No. WB Connect is published as a free Shopify app. Your Shopify invoice will not include any WB Connect charge, now or in the future. Any warehouse-related fees you pay are part of your existing contract with your 3PL — those are not charged through Shopify.
What if my 3PL does not use Warehouse Bridge?
WB Connect only works for merchants whose 3PL fulfillment partner already uses Warehouse Bridge as their warehouse management system. If your 3PL does not, the app will tell you that on install and will not take any action on your store. Ask your warehouse contact whether they run Warehouse Bridge.
What permissions does WB Connect ask for?
Nine permissions, and no more: read your orders, products, inventory, locations and fulfillments, and write back inventory levels and fulfillment events. We do not ask to write to your products or to modify your orders, and we do not ask for customer credit cards, payouts, or your billing data.
Is WB Connect an embedded Shopify app?
Yes. WB Connect runs inside Shopify Admin as an embedded app, so you never leave Shopify to use it. Your orders, products and fulfillment status all appear in a tab within the admin you already work in.
How do I uninstall it?
Open Shopify Admin, go to Settings → Apps and sales channels, find WB Connect, and choose Uninstall. We will receive the uninstall webhook from Shopify and stop processing data for your store. If you want your stored data deleted, email privacy@warehousebridge.com and we will action it inside the statutory window under the applicable privacy law (CCPA, GDPR, or other US state privacy law).
How can I reach support?
support@warehousebridge.com for product questions. privacy@warehousebridge.com for privacy and data matters (CCPA, GDPR, and other US state privacy laws). A person reads it and a person replies, usually within one business day.