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Last Updated: 2026-06-10

1. Introduction

This Service Level Agreement (the "SLA") forms part of the agreement between Flag Eagle LLC, a Nevada limited liability company trading as "Warehouse Bridge" with the Shopify-merchant-facing sub-brand "WB Connect" ("Provider," "Flag Eagle LLC," "we," "us," or "our"), and the Shopify merchant or other authorised user of the WB Connect connector ("Merchant," "Customer," "you," or "your").

This SLA describes the service availability targets and support response targets that apply to the WB Connect connector and explains the exclusions, measurement methodology, sub-processors, and limitations that govern those targets.

Company Information:

  • Legal Entity: Flag Eagle LLC, a Nevada limited liability company
  • Trading Name: Warehouse Bridge
  • Sub-brand (Shopify App Store): WB Connect (listed under the Shopify App name "Warehouse Bridge v3")
  • Registered Address: 401 Ryland Street STE-200, Reno, NV 89502, United States
  • Registration: Nevada Secretary of State
  • Website: https://wbconnect.app
  • General / Support Email: support@warehousebridge.com
  • Legal Email: legal@warehousebridge.com

This SLA is incorporated into, and is subject to, the WB Connect Terms of Service available at https://wbconnect.app/terms. Terms used but not defined here have the meanings given in the Terms of Service.

2. Scope of This SLA

2.1 What This SLA Covers

This SLA applies only to the WB Connect connector ("Connector") — the integration software operated by Flag Eagle LLC that enables a Shopify merchant to exchange order, fulfillment, inventory, product, and shipping data with a 3PL fulfillment warehouse that uses Warehouse Bridge as its warehouse management system.

The Connector includes:

  • The Shopify App Store application listed as "Warehouse Bridge v3" (presented to merchants as "WB Connect");
  • The Shopify OAuth, install, and Shopify Billing API ($0/month recurring AppSubscription) flows;
  • Inbound Shopify webhooks consumed by Flag Eagle LLC (including orders/*, products/*, inventory_levels/*, the app/uninstalled topic, and the mandatory Shopify compliance webhooks customers/data_request, customers/redact, and shop/redact);
  • Outbound Shopify GraphQL Admin API calls used to write fulfillment events, tracking numbers, and inventory updates back to the merchant's store;
  • The webhook receiver endpoints hosted on the app surface at app.warehousebridge.com, including /shopify/webhooks/compliance;
  • The merchant-facing pages at https://wbconnect.app that describe the Connector.

2.2 What This SLA Does Not Cover

This SLA does not cover, and Flag Eagle LLC accepts no service-level liability for:

  • Shopify Inc. or any service or platform operated by Shopify, including the Shopify Admin, the Shopify App Store, the Shopify Billing API, Shopify webhooks delivery infrastructure, and Shopify's own uptime;
  • The 3PL Warehouse Customer that fulfills the merchant's orders, including that 3PL's warehouse management system, pick / pack / ship operations, carrier handoff, labour availability, and inventory accuracy;
  • Carriers (USPS, UPS, FedEx, DHL, and others) and any shipping, tracking, or delivery service operated by a carrier;
  • Any other third-party platform the merchant elects to use alongside the Connector;
  • The merchant's own Shopify store configuration, theme, apps, scripts, custom code, network, devices, or staff actions;
  • Connectivity between the merchant and Shopify, or between the merchant and the internet generally.

End-to-end experience. Because the Connector sits between Shopify, Flag Eagle LLC's application surface, and the 3PL Warehouse Customer's warehouse management system, the merchant's end-to-end experience reflects the lowest availability of all of those systems combined. The targets stated in this SLA describe only the portion of that chain that Flag Eagle LLC directly operates.

2.3 Free Tier — No Service Credits

The Connector is offered to Shopify merchants free of charge. On install, the OAuth callback creates a $0/month recurring AppSubscription via the Shopify Billing API. This creates a real merchant-visible billing record under Shopify Admin → Settings → Apps and sales channels → Charges, in compliance with Shopify App Store policy 1.2.1. Flag Eagle LLC does not charge the merchant through Shopify or through any off-platform channel for use of the Connector.

Because the Connector is free to the merchant, no monetary service credits, refunds, rebates, or fee reductions are payable by Flag Eagle LLC under this SLA. The remedies described in Section 8 (Sole Remedy) are the only remedies available to the merchant for any failure to meet the targets stated in this SLA.

Future paid tiers. If Flag Eagle LLC introduces paid tiers for the Connector in the future, the merchant will be given at least thirty (30) days' written notice by email (to the address on file for the shop owner or auto-provisioned merchant user) and by in-app banner. The merchant may continue to use any existing free tier (subject to its then-current feature set) or uninstall the Connector at any time without notice or penalty. No paid tier is in force as at the Last Updated date of this SLA.

2.4 Premium SLA for Warehouse Customers

A separate, premium Service Level Agreement — with binding uptime commitments, defined service credits, and contracted support windows — is available to 3PL Warehouse Customers that contract directly with Flag Eagle LLC for the Warehouse Bridge platform. That premium SLA is set out in the Warehouse Customer's written services agreement with Flag Eagle LLC and is not part of this document.

For the avoidance of doubt, no premium SLA is offered to, or required of, Shopify merchants. Merchants receive the free Connector with the targets in this SLA at no charge and are not required to enter into any commercial agreement with Flag Eagle LLC or with any 3PL Warehouse Customer through Flag Eagle LLC.

3. Service Availability Target

3.1 Uptime Target

Flag Eagle LLC targets 99.5% monthly availability for the Connector, measured as set out in Section 3.2.

99.5% monthly availability corresponds to a maximum target unavailability of approximately 3 hours and 36 minutes in a 30-day month. This is a target, not a contractual guarantee — see Section 8. In practice, because the merchant's order-to-fulfillment experience also depends on Shopify, on the chosen 3PL Warehouse Customer, on Amazon Web Services, and on carriers, the merchant's end-to-end availability will reflect the lowest availability of all of those systems combined.

3.2 How Availability Is Measured

Availability is measured monthly using the following formula:

Monthly Availability % = ((Total Minutes in Calendar Month − Unavailable Minutes) ÷ Total Minutes in Calendar Month) × 100

For this calculation:

  • "Total Minutes in Calendar Month" means the number of minutes in the relevant Universal Coordinated Time (UTC) calendar month;
  • "Unavailable Minutes" means the cumulative minutes during which the Connector was either (a) wholly unable to accept Shopify webhooks at /shopify/webhooks/..., (b) wholly unable to make outbound Shopify Admin API calls on behalf of merchants, or (c) materially degraded as defined in Section 3.2.1, in each case for reasons within Flag Eagle LLC's direct technical control;
  • Measurement is taken from Flag Eagle LLC's own infrastructure monitoring of the application surface hosted on Amazon Web Services in the EU-West-2 (Ireland) region.

3.2.1 Material Degradation

For the purposes of this SLA, the Connector is treated as materially degraded (and the affected minutes count toward Unavailable Minutes) when the 95th-percentile (p95) end-to-end webhook processing latency — measured from Flag Eagle LLC's receipt of a Shopify webhook at /shopify/webhooks/... to the completion of its processing within the Connector — exceeds five (5) minutes for fifteen (15) consecutive minutes. Minor or transient latency below this threshold does not count as Unavailable Minutes.

3.2.2 Merchant Evidence

A merchant who has reasonable cause to believe that the Connector was unavailable or materially degraded in a calendar month, and that the unavailability does not appear in Flag Eagle LLC's published monthly availability figure, may submit evidence (server logs, third-party monitoring reports, or other reasonable contemporaneous records) to support@warehousebridge.com within sixty (60) days of the end of the affected month. Flag Eagle LLC will consider that evidence in good faith and, where the evidence demonstrates Unavailable Minutes not previously accounted for, will update its records and the published monthly figure accordingly.

3.3 Status Page

Flag Eagle LLC may publish a status page at status.wbconnect.app. When that status page is published and operating, it is the authoritative source for incident timing used in availability calculations and Flag Eagle LLC will publish the actual measured monthly Connector availability on that page within fifteen (15) business days after the end of each calendar month. Until the status page is published, or where it is unavailable for any reason, Flag Eagle LLC's internal monitoring records are authoritative, and the corresponding monthly figure will be supplied to a merchant on reasonable written request to support@warehousebridge.com.

4. Exclusions From Availability

The following are expressly excluded from the calculation of Unavailable Minutes and do not count against the availability target:

4.1 Scheduled Maintenance

Planned maintenance for which Flag Eagle LLC provides notice of at least forty-eight (48) hours by email, by status-page post, or by in-app banner. Preferred maintenance windows are Sundays, 02:00 – 06:00 UTC. Routine security patching, dependency updates, and low-risk infrastructure changes that do not require Connector downtime may be performed without notice.

4.2 Emergency Maintenance

Emergency maintenance carried out in response to a security vulnerability, data-protection incident, or compliance directive (including a Shopify App Store policy directive). Flag Eagle LLC will provide such notice as is reasonably practicable in the circumstances.

4.3 Third-Party Outages

Any outage, degradation, rate-limit change, deprecation, or breaking change in:

  • Shopify Inc.'s services (including the Shopify Admin, Shopify webhooks infrastructure, Shopify GraphQL Admin API, Shopify REST Admin API, and Shopify Billing API);
  • The merchant's chosen 3PL Warehouse Customer or that 3PL's WMS;
  • Amazon Web Services (including the EU-West-2 region);
  • Amazon Simple Email Service (Amazon SES), used solely for outbound transactional email such as administrative notices;
  • Any other third-party platform, carrier, or service relied on by the merchant or by the 3PL.

For clarity, Flag Eagle LLC does not use Stripe in the merchant-facing payment path for WB Connect. The $0/month merchant-visible billing record is created entirely through the Shopify Billing API, and no merchant funds flow through Stripe under WB Connect. Any internal use of Stripe by Flag Eagle LLC for back-office billing administration unrelated to the WB Connect merchant is outside the scope of this SLA.

4.4 Force Majeure

Events beyond Flag Eagle LLC's reasonable control, including but not limited to natural disasters, fire, flood, earthquake, severe weather, pandemic, epidemic, war, civil unrest, terrorist acts, government action, regulatory action, sanctions, embargoes, large-scale internet routing failures, undersea cable cuts, distributed denial-of-service attacks, and labour disputes not involving Flag Eagle LLC's own employees.

4.5 Merchant-Caused Issues

  • The merchant exceeding Shopify's published API rate limits in a way that causes the Connector to be throttled by Shopify;
  • The merchant revoking, modifying, or failing to maintain the Shopify access scopes required by the Connector;
  • The merchant uninstalling, reinstalling, or repeatedly suspending the Connector;
  • Use of the Connector in a manner inconsistent with the Terms of Service, the Acceptable Use Policy, or the published documentation;
  • Misconfiguration of the merchant's Shopify store, products, locations, or shipping methods;
  • Disputes between the merchant and the 3PL Warehouse Customer over fulfillment, billing, or commercial terms.

4.6 3PL-Caused Issues

Failures of, or actions taken by, the merchant's 3PL Warehouse Customer — including delayed picking, mis-picks, mis-ships, inventory inaccuracies, late tracking uploads, WMS outages, and disputes over storage or handling fees billed by that 3PL to the merchant under the 3PL's separate B2B contract with the merchant. Flag Eagle LLC is not party to those fees and is not responsible for them.

4.7 Merchant-First Data Integrity Commitment

Notwithstanding the exclusions in Section 4.6, Flag Eagle LLC commits, as a structural assurance, that:

  • (a) Flag Eagle LLC will not alter, throttle, suppress, withhold, or delay the transmission of order, tracking, fulfillment, or inventory data between Shopify and the 3PL Warehouse Customer at the request of any 3PL Warehouse Customer in a way that is adverse to the merchant, except where (i) the merchant has expressly authorised that behaviour in writing, (ii) Flag Eagle LLC is required to do so by law or by Shopify policy, or (iii) the merchant is notified in advance by email so the merchant can object and uninstall the Connector before any such behaviour takes effect; and
  • (b) Flag Eagle LLC will treat the merchant as a first-class user of the Connector with respect to the integrity, completeness, and timeliness of data flowing through the Connector, even though the 3PL Warehouse Customer is the party that contracts and pays for the underlying Warehouse Bridge platform. This commitment exists to address the structural conflict inherent in any free-to-merchant, paid-by-3PL connector and is enforceable by the merchant alongside the other commitments in this SLA.

5. Support — Response Targets

5.1 Eligibility

Connector support on the free tier is provided to Shopify merchants and their authorised staff who have installed the Connector via the Shopify App Store. Support for the 3PL Warehouse Customer's use of the underlying Warehouse Bridge platform is governed by that Warehouse Customer's separate agreement with Flag Eagle LLC.

5.2 Priority Levels and Response Targets

Support requests are triaged into the following priority levels. The targets below are initial-response targets — not guaranteed resolution times — and are best-effort for the free tier.

Priority Description Initial Response Target
P1 — Critical integration failure The Connector is wholly unable to receive Shopify webhooks or write fulfillments to the merchant's store, with material order-flow impact. (a) Automated acknowledgement within one (1) clock hour of receipt, 24/7; and (b) human first response within eight (8) business hours, or by end of the next business day, whichever is sooner.
P2 — Significant impairment A Connector feature is degraded or partially failing (for example, intermittent inventory sync, delayed tracking write-back). Two (2) business days
P3 — Standard request Configuration questions, account questions, install / uninstall questions, general "how do I" enquiries. Two (2) business days
P4 — Feature requests, feedback Non-incident product feedback. Best effort.

Flag Eagle LLC reserves the right to assess and assign the priority level of any request based on the actual impact described and verified.

5.3 Support Hours

Standard support hours are Monday to Friday, 09:00 – 17:00 Pacific Time (US), excluding US federal holidays and any other days Flag Eagle LLC publishes as non-business days. Initial-response targets are measured against these support hours. Requests received outside these hours are deemed received at the start of the next business day, except that the automated acknowledgement and best-effort P1 monitoring described in Section 5.2 operate continuously, 24/7, including weekends and holidays.

Flag Eagle LLC acknowledges that the Connector is distributed globally through the Shopify App Store and that many merchants are located outside the United States. The support window is currently US-business-hours only, and non-US merchants should enter into use of the Connector with that expectation in mind. Flag Eagle LLC will keep this position under review and may extend support hours in future updates to this SLA, on notice given in accordance with Section 9.

5.4 How to Contact Support

  • Email: support@warehousebridge.com
  • In-app: the in-app support form, where available, within the WB Connect listing on the Shopify App Store.

A request is "received" when Flag Eagle LLC's support inbox accepts the message and an automated acknowledgement is issued (where automated acknowledgement is enabled).

5.5 Information You Must Provide

To allow Flag Eagle LLC to triage and respond efficiently, a support request should include:

  • The Shopify shop domain (for example, your-shop.myshopify.com);
  • A clear description of the issue, including the affected Shopify order numbers or product IDs where relevant;
  • The date and time of the issue (with time zone);
  • Steps to reproduce, if applicable;
  • Screenshots, error messages, or log excerpts the merchant has visibility of.

Flag Eagle LLC may pause the initial-response clock pending receipt of information reasonably required to triage the request.

6. Incident Communication

6.1 During an Incident

For incidents that, in Flag Eagle LLC's reasonable assessment, materially affect merchants:

  • Materially affected merchants will receive direct email notification at the email address on file for the Shopify shop owner or the auto-provisioned merchant user account. Direct email is the primary incident-communication channel for materially affected merchants.
  • Where the status page at status.wbconnect.app is available, a status post will also be published as a secondary channel.
  • For P1 incidents, updates (whether by email, status post, or in-app banner) will be issued approximately every sixty (60) minutes until the incident is resolved.

6.2 Post-Incident

For P1 incidents, Flag Eagle LLC will conduct an internal post-incident review and will make a summary of root cause and remediation available to affected merchants on reasonable written request to support@warehousebridge.com.

7. Data Protection and Sub-Processors

7.1 Privacy Framework

Service-level information is processed under Flag Eagle LLC's published Privacy Policy (https://wbconnect.app/privacy) and Data Processing Addendum (https://wbconnect.app/data-processing-agreement), each of which is incorporated into this SLA by reference. Those documents set out, in full, the categories of personal information that the Connector processes, the sources and purposes of processing, retention periods, geographic processing details, sub-processors, and the procedures by which merchants and consumers may exercise their rights.

As Flag Eagle LLC is a Nevada limited liability company headquartered in Reno, Nevada, the controlling privacy framework is United States law:

  • The California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act ("CCPA/CPRA");
  • Nevada Revised Statutes Chapter 603A, including the security and breach-notification requirements at NRS 603A.210 and NRS 603A.220, which apply directly to Flag Eagle LLC as a Nevada business;
  • Other applicable US state privacy laws, including (without limitation) the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), the Texas Data Privacy and Security Act (TDPSA), the Utah Consumer Privacy Act (UCPA), and any further state privacy statutes that come into force from time to time;
  • Federal data-protection requirements applicable to the processing carried out by the Connector.

For Shopify merchants and end consumers located in the United Kingdom or the European Economic Area, the UK General Data Protection Regulation and the UK Data Protection Act 2018 (for UK data subjects) and Regulation (EU) 2016/679 (the EU General Data Protection Regulation, for EEA data subjects) also apply to Flag Eagle LLC's processing of their personal data, alongside the US frameworks above. Procedures by which data subjects in those jurisdictions may exercise their rights are set out in the Privacy Policy.

7.2 Cross-Border Transfers

Cross-border transfers of personal data from the United Kingdom or the European Economic Area to Flag Eagle LLC in the United States, with Flag Eagle LLC acting as the US data importer, are governed by:

  • The EU Standard Contractual Clauses as adopted by Commission Implementing Decision (EU) 2021/914 of 4 June 2021;
  • The UK International Data Transfer Addendum to the EU SCCs (UK IDTA), issued by the UK Information Commissioner's Office;
  • Supplementary technical, contractual, and organisational measures aligned with EDPB Recommendations 01/2020, including encryption in transit and at rest, role-based access controls, transparency about government access requests, and contractual onward-transfer restrictions.

7.3 Shopify Mandatory Compliance Webhooks

Flag Eagle LLC implements and responds to Shopify's mandatory compliance webhooks customers/data_request, customers/redact, and shop/redact at the endpoint /shopify/webhooks/compliance on app.warehousebridge.com. Merchant and customer data deletion, access, and disclosure requests routed through these webhooks are processed within the timeframes published in the Privacy Policy and Data Processing Addendum and consistent with the underlying legal requirements (including CCPA/CPRA, UK GDPR, and EU GDPR as applicable).

7.4 Geographic Processing Location

The Connector's application surface, monitoring data, and merchant store data exchanged via the Connector (including orders, products, inventory, fulfillment events, and customer shipping/billing addresses) are processed and stored on Amazon Web Services in the EU-West-2 (Ireland) region. Limited operational metadata, support correspondence, and back-office records may be processed in the United States by Flag Eagle LLC. Full details of data location and transfer mechanisms are set out in the Privacy Policy and Data Processing Addendum.

7.5 Sub-Processors

A current list of sub-processors engaged by Flag Eagle LLC in connection with the Connector — including, at the date of this SLA, Amazon Web Services, Inc. (compute and storage in EU-West-2), Shopify Inc. (source platform), the 3PL Warehouse Customer designated by the merchant (Warehouse Bridge platform user), Amazon Web Services, Inc. — Amazon SES (outbound transactional email), and Stripe Inc. (back-office billing administration, not used in the WB Connect merchant payment path) — is maintained in the Data Processing Addendum at https://wbconnect.app/data-processing-agreement and is updated as sub-processors change.

7.6 Contact for Data Protection Matters

Data subject requests should be sent to privacy@warehousebridge.com. Abuse reports should be sent to abuse@warehousebridge.com.

7.7 Cookies and Tracking Technologies

Cookie and similar tracking-technology disclosures applicable to https://wbconnect.app and the in-app surface of the Connector are set out in the Cookie Policy linked from the Privacy Policy.

8. Limitations and Sole Remedy

8.1 Targets, Not Guarantees

The availability and response targets in this SLA are targets, not guarantees. Flag Eagle LLC does not warrant that the Connector will be uninterrupted, timely, secure, or error-free.

8.2 No Service Credits on the Free Tier

Because the Connector is provided to Shopify merchants without charge, no service credits, refunds, rebates, fee reductions, or other monetary remedies are payable to the merchant under this SLA, regardless of any failure to meet a target stated here.

8.3 Sole Remedy for SLA Target Misses

The merchant's sole and exclusive remedies for any failure by Flag Eagle LLC to meet the availability or response targets stated in this SLA are:

  • to raise a support request in accordance with Section 5; and
  • to uninstall the Connector at any time from the merchant's Shopify Admin without notice or penalty.

For the avoidance of doubt, this Section 8.3 applies only to failures to meet the targets stated in this SLA. It does not displace or limit the merchant's remedies for matters governed by other documents or by law, including (i) matters governed by the WB Connect Terms of Service (https://wbconnect.app/terms), (ii) matters governed by the Data Processing Addendum (https://wbconnect.app/data-processing-agreement) and the Privacy Policy (https://wbconnect.app/privacy), and (iii) any rights the merchant or any data subject has under applicable data-protection law, consumer-protection law, or other applicable law that cannot be limited or waived by contract.

8.4 Limitation of Liability Incorporated

This SLA is subject in all respects to the disclaimers, exclusions, and limitations of liability set out in the WB Connect Terms of Service (https://wbconnect.app/terms), including without limitation the cap on aggregate liability and the exclusion of indirect, incidental, special, consequential, and punitive damages, in each case to the maximum extent permitted by applicable law.

8.5 No Effect on Shopify or 3PL Obligations

Nothing in this SLA modifies, replaces, or supplements (a) Shopify Inc.'s obligations to the merchant under the merchant's agreement with Shopify, or (b) the 3PL Warehouse Customer's obligations to the merchant under the merchant's separate B2B contract with that 3PL.

9. Changes to This SLA

Flag Eagle LLC may modify this SLA from time to time.

9.1 Non-Material Changes

Non-material changes — such as clarifications of existing language, corrections of typographical errors, addition of newly engaged sub-processors that do not weaken protections, or contact-detail updates — take effect on posting of the updated SLA, with the "Last Updated" date at the top of the document updated accordingly.

9.2 Material Changes

A change is material if, judged objectively against the previous version of this SLA, it would reasonably be regarded as adverse to the merchant — including, without limitation, a reduction in the availability target, a narrowing of the scope of the Connector covered, a lengthening of any response target, a reduction of support hours, a weakening of the data-protection or data-integrity commitments in Section 4.7 or Section 7, an increase in the merchant's burden, or the introduction of any fee.

For any material change, Flag Eagle LLC will provide at least thirty (30) days' advance notice by email (to the address on file for the shop owner or auto-provisioned merchant user) and by in-app banner or status-page post. During that notice period the merchant may uninstall the Connector at any time without notice or penalty. The merchant's continued use of the Connector after the notice period expires constitutes acceptance of the updated SLA.

9.3 Required Changes

Changes that Flag Eagle LLC is legally required to make (for example, to comply with a court order, regulator direction, or Shopify App Store policy directive) may take effect on a shorter timetable, with such notice as is reasonably practicable in the circumstances.

10. Governing Law and Dispute Resolution

10.1 Governing Law

This SLA is governed by and construed in accordance with the laws of the State of Nevada, United States, without regard to its conflict-of-laws principles.

10.2 Binding Arbitration (Default)

Subject to Sections 10.3, 10.4, and 10.5, any dispute, claim, or controversy arising out of or relating to this SLA, or the breach, termination, enforcement, interpretation, or validity of this SLA, shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Nevada, United States. To the maximum extent permitted by law, the merchant waives any right to participate in a class action or class-wide arbitration.

10.3 Small-Claims Carve-Out

Notwithstanding Section 10.2, either party may bring an individual claim within the jurisdictional limits of the small-claims (or equivalent low-value) court in the merchant's place of business, and the other party will not object on grounds of forum where that court has jurisdiction over the claim.

10.4 Non-US Merchants

For a merchant whose place of business is located outside the United States at the time the dispute arises, the merchant may, at the merchant's option and as an alternative to Section 10.2, bring the dispute (a) in the courts of the merchant's habitual place of business, or (b) by individual arbitration under the rules of the International Chamber of Commerce ("ICC") or, where the merchant is located in the United Kingdom or the European Economic Area, the London Court of International Arbitration ("LCIA"), in a neutral seat agreed between the parties (or, failing agreement, the seat of the merchant's habitual place of business). Where the merchant elects this option, Flag Eagle LLC agrees to submit to the chosen forum for that dispute.

10.5 Mandatory Consumer-Protection Laws

Nothing in this Section 10 limits, waives, or removes any non-waivable right that the merchant (or any consumer for whom the merchant acts) may have under the mandatory consumer-protection or data-protection laws of the merchant's own jurisdiction, including any non-waivable right to bring proceedings in the merchant's local courts or to participate in collective redress where such rights exist as a matter of mandatory law. Any provision of this Section 10 that is unenforceable against the merchant under such mandatory law shall be deemed modified to the minimum extent necessary to be enforceable.

10.6 Equitable Relief Carve-Out

Either party may, notwithstanding Sections 10.2 to 10.5, seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to enforce its confidentiality obligations.

11. Contact Information

For questions about this SLA or to raise a service-level concern:

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